Support

Is something not working, or do you have a question? Write to us.

What to include in your message

• Your player name and its number, for example, Splatty#1234. You can find it in your Profile.
• What happened, and approximately when.
• For a problem with a purchase: the date and, if you have it, the receipt from the App Store or Google Play.

We reply as quickly as possible, usually within a few days.

Frequently asked questions

I bought tint and it did not arrive

Close the game fully, and then open it again with an internet connection. The game delivers pending purchases when it starts. If the tint still does not arrive, write to us with your player name and the receipt.

I changed phones and I lost my progress

If you linked your account to Apple or Google, open your Profile on the new phone and sign in with the same account. If you played as a guest and did not link the account, write to us with your player name. We will help you if we can.

How do I get a refund?

The store where you made the purchase handles refunds: Apple or Google Play.

Delete your account

From the game (immediately): open Settings → Account → Delete account and confirm. The game deletes the account immediately.

If you do not have the game anymore:

1. Write to hello@playsplatties.com with the subject "Delete my account".
2. Include your player name and its number (you can find it in your Profile).
3. We may ask you to confirm that the account is yours.

We delete the account in 30 days or less, and we tell you when it is done.

What we delete: your link to Apple or Google, your progress, level, missions, stats, items, cosmetics, your coin and tint balance (including the tint that you bought), and your game-use data. Your name changes to "Deleted player", in past matches too.

What we keep: the purchase and balance records, without your name, for as long as tax law requires, and the stats of past matches without your name. The privacy policy gives more details.

You cannot undo the deletion of an account.